Gap Analysis

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Gap Analysis is the process which involves the comparison of actual performance with potential or desired performance [1].

Any difference between the actual performance and potential is identified as the performance gap.


Question Answer Action
1. Where we now? Assess the current performance Measure. What gets measured get managed.
2. Where we should be? Calculate the potential Identify the performance gaps
3. What needs to be done to get where? Identify, rank and execute the Enhancements Close the performance gaps