Gap Analysis

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Brief

Gap Analysis is the process which involves the comparison of actual performance with potential or desired performance [1].

Any difference between the actual performance and potential is identified as the performance gap.

Philosophy

Gap Analysis is based on 3 questions:

Question Answer Note
1. Where we now? Assess the current performance What gets measured get managed. What gets measured gets done.
2. Where we should be? Calculate the potential Identify the performance gaps
3. What needs to be done to get where? Identify and execute Enhancements Create the action list

References