Gap Analysis
From wiki.pengtools.com
Contents
Brief
Gap Analysis is the process which involves the comparison of actual performance with potential or desired performance [1].
Any difference between the actual performance and potential is identified as the performance gap.
Philosophy
Gap Analysis is based on 3 questions:
| Question | Answer | Note |
|---|---|---|
| 1. Where we now? | Assess the current performance | What gets measured get managed. What gets measured gets done. |
| 2. Where we should be? | Calculate the potential | Identify the performance gaps |
| 3. What needs to be done to get where? | Identify and execute Enhancements | Create the action list |
